This is a technology-driven society, and that presents both an opportunity and a challenge for property management communication. For example, almost everyone sends and receives at least a hundred emails on a daily basis – probably more than that. But, not everyone opens their email or responds to the messages there.
To effectively manage your Austin rental property, communication is crucial. It has to be transparent and frequent. At AustinVestors, we know that everyone has a different comfort level with specific methods of communication. Sometimes, email is the best way. But some owners and tenants insist on phone calls. There are still plenty of opportunities for in-person meetings when it comes to doing business.
We prioritize effective communication, and our expertise allows us to communicate effectively with our owners and our tenants. Today, we’re sharing some of the ways that we’ve learned to communicate more effectively when it comes to managing your Austin investment property.
Developing and Maintaining Professional Relationships
Good communication starts with good relationships.
Our team works hard to build trust with our owners, residents, vendors, and other community partners. As an owner, you want to know we’ll keep you informed. Most of our investors and landlords don’t want to be part of making every little decision. But, we always want to let you know when there’s a repair or a vacancy. If rent is late, we’ll be quick to tell you why and what we’re doing about it. Our goal is to develop relationships by sharing expectations and discussing responsibilities.
We want everyone to be on the same page. Not only does this help us with our communication, it also helps us inspire a better rental experience for all parties.
Online Communication Requires Different Skills
Communicating online is easy and swift and efficient. It provides structure and documentation. We love communicating online at AustinVestors.
It usually works well for our owners and tenants, too. As an owner, you can be in a different time zone and still be in touch with us about your property. Tenants can pay rent in their pajamas. Texting is extremely popular and can be done at anytime from anywhere. We’re even on a range of social media sites, communicating with potential tenants and other property management experts. This is instantaneous and easy for many people to grasp.
We communicate in whatever happens to be the best way for each person and each circumstance. We use email and messaging and social media platforms. We ensure our website is an easy place for owners and tenants to come for information. We provide online rental payments and application processing. We embrace all of this technology.
In-Person Communication Still Has a Place
However, we also know when we need to have a real conversation. It’s easy to forget about the emails you read yesterday and didn’t respond to yet. You can silence your phone and not receive texts for a few hours. You can also misread something that arrives electronically.
When it’s necessary or convenient, we’ll pick up the phone and have an in-person conversation. This is critical to good property management. Sometimes, we need to actually see how your property looks. We like to meet with the tenants so we know who will be living there. Our plan is to easily blend electronic and in-person communication and to know when to use which.
If you’re looking for Austin property management, make sure you find a company that knows how to communicate well. It increases the chances of a successful investment experience for you and a better rental experience for your tenants. We’d be happy to help. Contact us at AustinVestors for more information.