7 Ways to Keep Your Austin Residents Happy

Having a good relationship with your Austin tenants is important. When your tenants are happy, you’re more likely to get the rent paid on time. They’ll care more about the property and help you maintain it. They’ll also be easier to communicate with, and far more likely to renew their lease agreement.

All of this means extra income for you, the property owner.

Here are seven easy ways to keep your Austin residents happy while they’re living in your property.

1. Make Gift-Giving Part of the Move-In Process

Everyone loves presents.

Give your tenants a small but meaningful gift when they move in. This will welcome them to their new home and help to establish a positive relationship with you. The gift doesn’t have to be elaborate; consider a pretty candle or some flowers or a basket with gourmet foods and little luxuries. Maybe some fresh dish towels or a set of coasters – anything that makes them feel welcome.

2. Communicate Openly about Expectations and Responsibilities

At the beginning of the lease period, talk to your tenants about what you expect. Discuss the lease and answer their questions. Your residents need to know how they should pay rent and what they’re responsible for in terms of maintenance and landscaping. All that information should be in the lease, but if you talk about it, you can reinforce those things and demonstrate your willingness to communicate.

3. Say Thank You

Thank you is a phrase that goes a long way. When they pay rent on time every month, thank them each time you receive the payment. Thank them for reporting maintenance issues promptly and for being home when vendors need to get inside. Showing your appreciation will make them feel like valued customers.

4. Respond Promptly to Maintenance

Responding to repair needs with a sense of urgency keeps tenants happy. It also protects the condition of your property. Don’t make promises that you have no intention of keeping. If you say you’re going to fix something, fix it. After the work has been done, follow up with a call or a text to make sure the tenants are pleased with the results.

5. Get in Touch for no Reason

Tenants shouldn’t only hear from you when the rent is late. Give them a call or send them a message from time to time and ask if there’s anything they need. Share any local information or upcoming events that they might find interesting or helpful.

6. Respect Your Tenant’s Privacy and Space

Don’t show up at the property every few weeks. It’s annoying, even if your intentions are good.

Your tenants want to be left alone to enjoy the privacy and quiet of their home. While conducting an inspection during the course of the tenancy is reasonable, schedule it well in advance.

7. Be Smart about Rental Increases

When you have a tenant who is performing well and paying rent and taking care of the home, you want to keep that tenant. Most tenants expect a modest increase when the lease renews, but don’t be unreasonable. Raising the rent 10 or 15 percent is a good way to turn a happy tenant into an unhappy tenant.

These are just seven of the ways we manage our tenant relationships and keep our residents happy. If you’d like some help managing your Austin rental property, we would be happy to talk with you. Contact our team at AustinVestors.

Jeff ClawsonJeff Clawson (Broker/Owner)

Jeff Clawson has been a lifelong Central Texas Resident. Jeff was raised in Williamson County near Georgetown and Liberty Hill. Jeff graduated with a BA in Economics from the University of Texas at Austin in 2000 and obtained a Texas  Real Estate license in 2002. Noticing a need for honest and reliable property management services, Jeff founded AustinVestors Property Management in 2006 and has since leased and sold over 1000 homes in the Austin area. Jeff has a passion for real estate investing and truly believes that real estate is the best vehicle for long term wealth creation. Jeff currently resides in Georgetown with his wife and business partner, Ashley Clawson and their 3 children, Harper, Beckett, and Asher. In his free time, Jeff enjoys spending time with his family and in the outdoors.

Ashley ClawsonAshley Clawson (Business Manager/REALTOR®)

Ashley was raised in Round Rock, Texas and graduated from Texas State University with a BS in Early Childhood Education. After her time in the classroom, she went on to obtain her Texas Real Estate license and joined AustinVestors as the business manager.

Ashley has found great joy in the real estate world. From investing to flipping residential & commercial spaces, handling short term rentals, and walking alongside her husband, Jeff, in the property management sector.

In her spare time, Ashley’s top priority is raising their 3 children, Harper, Beckett & Asher. She enjoys traveling, hiking, exploring the city, staying active, and spending time with friends & family.

Tyler WorleyTyler Worley (Leasing Agent/REALTOR)®

Tyler Worley was born in Dallas, Texas and raised just north of Austin, in Georgetown, Texas. After graduating from Georgetown High School, Tyler attended Baylor University and earned a degree in communications.  After graduation, he interned for ESPN and eventually accepted a job with the University of Texas athletics department working with The Longhorn Foundation.

In 2015 Tyler left UT to pursue other interests and decided to seek a career as a Realtor in 2016. Tyler joined AustinVestors in 2017 as a leasing agent. In his spare time, Tyler enjoys traveling, exploring new places, golfing, watching sports, and spending time with friends and family.

 

Mindy QuinonesMindy Quinones (Property Manager)

Mindy joined our team in July 2016 after relocating back to her home state of Texas after 23 years in South Florida. For 17 years in Florida, Mindy flourished in the customer service industry which has made her a great asset to AustinVestors. Mindy first started as a property services inspector and worked her way up the company where she is currently the lead property manager. She also obtained her Real Estate License in January 2018 in order to further her career with in AustinVestors property management.  

Mindy likes to spend her free time with her two sons, friends & family. She loves the outdoors and thoroughly enjoys watching football. Go Cowboys!

Luke ValerioLuke Valerio (Leasing Agent/REALTOR®)

Luke grew up around North Austin where he has lived for more than 20 years.  He began his career in Information Technology serving the state of Texas shortly after obtaining an AAS in Network Administration from Austin Community College.

His love of the city and customer service skills led him to real estate where he realized his passion resided. He obtained his Texas Real Estate License in 2018 and has loved working in the industry ever since he joined AustinVestors.

 

Jami HarrisonJami Harrison (Assistant Property Manager)

Jami has been in the real estate industry going on 13 years. She started her career working for a manufactured home company and has now worked in all aspects of the field. Property management has always been the fore font of her interest in real estate, which is what lead her to AustinVestors. She started as an administrative assistant and is now working as an assistant property manager. 

Jami has the joy of being called mom by her four beautiful children who inspire her every day. In her free time, she is usually at the lake with her family and friends. She loves to watch HGTV and is a huge Fixer Upper fan. Her DIY spirit takes her to antique shops and flea markets to find ideas and pieces of furniture she can refurbish.

 

Forrestt EubanksForrestt Eubanks (Business Development/Realtor®)

Forrestt moved to Austin in 1989 and has been active in the real estate industry for 24 years as a contractor, title professional and Realtor®. He has vast experience from which to help his clients navigate the entire transaction. Forrestt will be a true partner in the process, believing that the personal touch matters. He is a Realtor dedicated to dependable, proactive and attentive first-class service. 


Forrestt began his career as a Realtor with AustinVestors in 2013 initially working with buyers and tenants to find the perfect home. Having earned his CIAS (Certified Investor Agent Specialist) designation, Forrestt now works with our investor/owner clients helping them in all aspects of their investment portfolio’s. In addition to helping them buy or sell properties, he also markets their properties for lease and works closely with contractors on improvements or upgrades to maximize their return on their investments. 

In his spare time, Forrestt enjoys spending time with his family/friends and loving on his dogs, Ava & Diogie. He loves to cook and has been known to fire up his smoker with a great slab of brisket when he has time for the low and slow they require. However, his favorite food is Mexican Food and he enjoys it often! At home or on the go, he always has music playing and may dance when no one’s looking. One thing’s for sure, Forrestt is never bored!

Cameron RamirezCameron Ramirez (Property Services Manager/Realtor®)

Cameron was born in the ‘Live Music Capital of the World’ and raised in Round Rock, Texas where he currently resides. In the middle of 2017 he began working with AustinVestors as their Property Services Manager, and towards the end of the year he acquired his Texas Real Estate License thus making him a licensed Realtor®. His attention to detail and great love for the city of Austin has made him a fundamental part of the team.

When Cameron is not working he likes to attend live music events, be adventurous out in nature, travel around the world, and most importantly spend quality time with his friends & family. His love for food has expanded his horizons when it comes to trying new, bizarre, and out of the norm cuisines.

 

No one in the Austin property management industry has a better reputation. Tenants, owners, and investors enjoy working with us because we’re efficient, proactive, and here to serve you and your property.

Whether you’re a homeowner who needs to find a tenant, an investor who can’t figure out the requirements of the Texas property code, or a tenant trying to turn a house into a home – AustinVestors is here for you.

Call or text us at (512) 360-0945 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

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The following breeds are not allowed:

If you are applying with a pet, please include a photo of the pet with your rental application. An additional pet deposit will be required for each pet. Maximum allowable number of pets is 2, but some properties may be limited to only 1 pet, or no pets.

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Kira DavisKira Davis (Trust Accountant)

Kira is a jack of all trades.  She has work experience in child care, sales, administration, accounting, and electronics. She met her husband while in the Navy, stationed in Guantanamo Bay, Cuba.  Their daughter was born there too.  She is originally from Minnesota but moved to Texas with her husband after leaving the military.  The latest adventure is in the real estate industry as our trust accountant with AustinVestors.  

She is currently a student at Texas State University pursuing an accounting degree and later a CPA.  Kira enjoys spending time with family.  Hobbies include, puzzles, reading, and crafts, when time allows.