Having a good relationship with your Austin tenants is important. When your tenants are happy, you’re more likely to get the rent paid on time. They’ll care more about the property and help you maintain it. They’ll also be easier to communicate with, and far more likely to renew their lease agreement.
All of this means extra income for you, the property owner.
Here are seven easy ways to keep your Austin residents happy while they’re living in your property.
1. Make Gift-Giving Part of the Move-In Process
Everyone loves presents.
Give your tenants a small but meaningful gift when they move in. This will welcome them to their new home and help to establish a positive relationship with you. The gift doesn’t have to be elaborate; consider a pretty candle or some flowers or a basket with gourmet foods and little luxuries. Maybe some fresh dish towels or a set of coasters – anything that makes them feel welcome.
2. Communicate Openly about Expectations and Responsibilities
At the beginning of the lease period, talk to your tenants about what you expect. Discuss the lease and answer their questions. Your residents need to know how they should pay rent and what they’re responsible for in terms of maintenance and landscaping. All that information should be in the lease, but if you talk about it, you can reinforce those things and demonstrate your willingness to communicate.
3. Say Thank You
Thank you is a phrase that goes a long way. When they pay rent on time every month, thank them each time you receive the payment. Thank them for reporting maintenance issues promptly and for being home when vendors need to get inside. Showing your appreciation will make them feel like valued customers.
4. Respond Promptly to Maintenance
Responding to repair needs with a sense of urgency keeps tenants happy. It also protects the condition of your property. Don’t make promises that you have no intention of keeping. If you say you’re going to fix something, fix it. After the work has been done, follow up with a call or a text to make sure the tenants are pleased with the results.
5. Get in Touch for no Reason
Tenants shouldn’t only hear from you when the rent is late. Give them a call or send them a message from time to time and ask if there’s anything they need. Share any local information or upcoming events that they might find interesting or helpful.
6. Respect Your Tenant’s Privacy and Space
Don’t show up at the property every few weeks. It’s annoying, even if your intentions are good.
Your tenants want to be left alone to enjoy the privacy and quiet of their home. While conducting an inspection during the course of the tenancy is reasonable, schedule it well in advance.
7. Be Smart about Rental Increases
When you have a tenant who is performing well and paying rent and taking care of the home, you want to keep that tenant. Most tenants expect a modest increase when the lease renews, but don’t be unreasonable. Raising the rent 10 or 15 percent is a good way to turn a happy tenant into an unhappy tenant.
These are just seven of the ways we manage our tenant relationships and keep our residents happy. If you’d like some help managing your Austin rental property, we would be happy to talk with you. Contact our team at AustinVestors.